CrockPot
CrockPot Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CrockPot has 2.0 star rating based on 43 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend CrockPot to a friend or colleague.
- Rating Distribution
Pros: I like saves a lot of time i have a very busy schedule, Crock is fairly easy to clean, Great way to cook for working people.
Cons: Defective, That the crockpot exploded, Worst customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CrockPot has 2.0 star rating based on 43 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend CrockPot to a friend or colleague.
- Rating Distribution
Pros: I like saves a lot of time i have a very busy schedule, Crock is fairly easy to clean, Great way to cook for working people.
Cons: Defective, That the crockpot exploded, Worst customer service.Recent recommendations regarding this business are as follows: "Call customer service with a good attitude…", "Crockpot is an excellent company.", "Replace the defective item and if you want the whole thing back then cover shipping. We've emailed pictures and followed all requests that have been asked. An almost 80 year old shouldn't be bothered with all of this and it's crazy I have to drive back and forth to help her with emails and everything to get this resolved!", "Dont really know coz don't know ow why it happened", "I love my crockpot!".
Most users want CrockPot to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top CrockPot Reviews
"Replacement part"
I had a very excellent experience with customer service. Jubilee, my customer service agent, was knowledgeable and extremely helpful. User's recommendation:...
"Customer service"
Online chat to let them know the settings are incorrect on my crockpot. They wanted me to pay for an answer or solution to my problem
Panteg, Wales
Crockpot SCV656B
I bought the above Croc Pot which is one of many, it's only about 18 Months old and has developed a large crack, I have never had this happen before and can't believe you can even put them in the oven. I use to buy a cheap Tesco one and never had any trouble but decided to go for a descent one the few times.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They have the worst customer service I've ever seen!
Company fixed the issue and I have been provided with apology. They sent another crock that was not broken. We are just waiting on the heating element to be shipped and everything is great!
There was a hairline crack in the crock pot. After she called them, they shipped a new one to her. However, they did this without knowing how the heating elements were, and it arrived poorly packaged and shattered, leaving glass everywhere.
She called them again and they wanted her to send it all back and pay $28 for shipping. It's been back and forth without any resolution.
Preferred solution: Either send the replacement or refund the amount so we can go elsewhere. I can't say the amount of money lost based on gas back and forth and the item and if she decides to pay to ship the whole thing back
User's recommendation: Replace the defective item and if you want the whole thing back then cover shipping. We've emailed pictures and followed all requests that have been asked. An almost 80 year old shouldn't be bothered with all of this and it's crazy I have to drive back and forth to help her with emails and everything to get this resolved!
Murrells Inlet, South Carolina
Replacement part
I had a very excellent experience with customer service.
Jubilee, my customer service agent, was knowledgeable and extremely helpful.
User's recommendation: Call customer service with a good attitude…
Need help with your issue?
Get support from our consumer experts.
Winters, California
Customer service
Online chat to let them know the settings are incorrect on my crockpot. They wanted me to pay for an answer or solution to my problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Product actually is faulty. I cooked a Boston butt& once it was cooked put it on low. Then it burned my meat on WARM
Give a longer warranty & stand behind their product
It shouldnt have burned my pork picnic on warm
The warranty just expired in August 2024, only one month pass the warranty. Food is too high as it is & for thus crock to burn my meat on warm is ludicrous
User's recommendation: Do not buy crock pot slow cookers
Parkersburg, West Virginia
Replacement part
I had a wonderful encounter with Jubilee customer service representative.
The insert in my Instant pot need replaced.
User's recommendation: Crockpot is an excellent company.
Millsboro, Delaware
Disappointed. Crockpot is not old.
Customer service was plan and simple they no long make that replacement part. I'm thinking that I should find a replacement for the crockpot
Alexandria, Kentucky
Insulting replacement
I had a casserole crock pot that I paid almost $70 for. After just a few uses (2 or 3) the electronic pad would not work.
I contacted customer service. They stated they are discontinued but said they would replace it with a manual. What I got was a cheap replacement (maybe retails for 14.99). Nonetheless in a color that went out of style 10 years ago.
Cannot use it while gone from house as it has no timer.
I guess the joke is on me. Never again buy a crock pot Will never again buy anything by crock pot.
style="background-color:
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Shatteted lud while cooking
I have a Mainstay Oval 6 Quart Crock-Pot. I was making my pork roast yesterday for New Year's.
I was in the living room when I heard this big loud noise. I walked into the kitchen and my lid had shattered everywhere, into my food and onto my Crock-Pot. I hesitate to buy a replacement lid for it because it costs more than what I paid for the Crock-Pot itself. Is there a reason this could have happened?
Has anyone else complained about this? It's a mainstay brand. I've only had it for about 3 years and I've never had any trouble with it until this incident.
I had to throw my food and everything away. Can you please get back to me?
User's recommendation: Dont really know coz don't know ow why it happened
Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience.
Your satisfaction is our top priority, and it saddens us to hear that we may have fell short of your expectations. To address your concerns and find a resolution, we encourage you to contact our Consumer Care Department directly at crockpotconsumercare@***.com.
Our team is dedicated to providing the support you need and ensuring that your experience with us improves. We appreciate your patience and look forward to the opportunity to make things right.
Palm Desert, California
Crock pot modelSCVC604
Hi. I am writing you because my crock pot is flashing the three lights.
And will not get hot. I love this crock pot and have used it so much and I clean it very well. Doesnt look like it has never been used.
Do you do any warranty on this ?
I greatly appreciate your response and would love it to be working again. Please let me know, thank you for your assistance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morrisville, Pennsylvania
Crack in crock
I was cooking beans like I always do. I heard a loud popping sound.
Then, after I finished, I saw leakage on the cooker and found a crack clear across the side. I'm not mad, just upset.
I love my crockpot SCV800-13. 120Vac 60Hz 370w.
User's recommendation: I love my crockpot!
Hi Alta, Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience.
Your satisfaction is our top priority, and it saddens us to hear that we may have fell short of your expectations. To address your concerns and find a resolution, we encourage you to contact our Consumer Care Department directly at https://***/support/contact-us. Our team is dedicated to providing the support you need and ensuring that your experience with us improves.
We appreciate your patience and look forward to the opportunity to make things right. CrockPot Consumer Care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Giessen, Hesse
Crockpot lid broke
I purchased a sage green crockpot with the clasp lid last fall. I've had it less than a year.
Model#CPSCVO60LL-TGT-122. It has only been used 6-7 times since then.
And I can't replace just the lid because it is the clasp portion. Kendra Howell
- Love them usually
- Clasp on this lid never had this before
Preferred solution: Full refund
Columbus, Indiana
Missing a part to crock pot brand slow cooker
Just what i thought a bunch of costumers i to do all the work for them. I won't buy anything they sell.
User's recommendation: Don't buy
Columbus, Indiana
Missing a part to crock pot brand slow cooker
All i wanted them to send a part that was missing on it. And you have to go through act of cogress to get it.
So i guess i won't be buying no more of there products. They just need to do what the customers ask.
User's recommendation: Don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed new lid
I got a brand new crockpot for a Christmas gift this past December. Its an oval 4 quart one.
Ive used it about five times and I love it. But the last two times I used a pin came out of one of the clips (the last time dropping the pin and plastic clip in my soup).
Is there a way I can just get a new lid sent to me?
Pam Blankenhorn
43 Buckeye Drive
Shelby, OH 44875
Im attached a picture of the model thats on the bottom.
Preferred solution: New lid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany doesn’t care about customers!
My Crock-Pot is less than 1 year old. It cooks so fast that food burns in 4 hours on low.
I asked for my product to be replaced. They said no way. I told them it would cost more for me to replace it, which isn't fair.
They don't care. So what, that we sold you a crap piece of equipment - you can pay more to replace it!!
- Do not care about their customer
Preferred solution: I would like my unit replaced. I do not want to pay more to replace it. I highly doubt they have no inventory or coupons for a reseller.
User's recommendation: Anything but Crock-Pot. They don’t care about their customers.
About
, , , ,
Crock-Pot is an original slow-cooker. Crock-Pot is a well-known brand of household products. If you want to pamper your family with delicious and healthy meals without spending much time on cooking them, Crock-Pot is exactly what you need. Crock-Pot is a real innovation in the world of cooking. Millions of people all over the world have already made sure Crock-Pot is really a necessary device in every kitchen. Crock-Pot cookers have been a symbol of family gatherings, summer cookouts and parties since 1970. Many years of experience have made Crock-Pot really amazing kitchen helper. It doesn't matter whether you are cooking for a big family or only few people - Crock-Pot is exactly what you need!
CrockPot is ranked 540 out of 4366 in Appliances and Electronics category
Brands Related to CrockPot
Coleman
“Talked to Derek and he was very informative!! Always happy with our conversations!! Anyways has time to...“
Oster
“Make better products. Oven is 1 year and 5 months, very seldom used, still looks new and just quit...“
Sunbeam
“We bought a heating blanket a few months ago a wound care nurse advise us to reort wat happen my...“
Mr Coffee
“My Mr. coffee stopped working again when I put the water through and push the button nothing comes out...“
Companies Similar to CrockPot
Hamilton Beach
“Hi I bought 4th hamilton beach food processor 14 cups till now and all of them worked 2to 3 times after...“
Select Brands
“Hi I bought a Toastmaster coffee make in June of 2021 and it is still under warranty since it hasn't...“
The Pioneer Woman
“I wasnt upset. But I do want what I pay for. The customer service was great and however you fix this...“
Bella Housewares
“The door broke off. My granddaughter shut the door. When I reopened it, it broke off. There was a piece...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience.
Your satisfaction is our top priority, and it saddens us to hear that we may have fell short of your expectations.
To address your concerns and find a resolution, we encourage you to contact our Consumer Care Department directly at: 800-323-**** Mon-Fri 9-5 EST https://***/support/contact-us Our team is dedicated to providing the support you need and ensuring that your experience with us improves. We appreciate your patience and look forward to the opportunity to make things right.