CrockPot
CrockPot Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CrockPot 2.3 star rating from 32 customer reviews. 30% of users would likely recommend. Overall sentiment is mostly dissatisfied with frequent defects and service failures.
Key Takeaways for Future Customers
- Check CrockPot reviews for reports of overheating, cracked inserts, and shattered lids.
- Expect mixed experiences with replacement parts and warranty support for older models.
- Product can save time and is easy to clean when functioning properly.
Negative Feedback / Risk Areas
- Recurring customer complaints about defective units, exploding or cracked crocks, and overheating.
- Poor customer service response, difficulty with refunds, exchanges, and replacement parts.
- Perceived high price level versus service and reliability.
Positive Feedback
When working, customers praise time savings, ease of cleaning, and usefulness for busy households; some service agents received positive mentions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CrockPot 2.3 star rating from 32 customer reviews. 30% of users would likely recommend. Overall sentiment is mostly dissatisfied with frequent defects and service failures.
Key Takeaways for Future Customers
- Check CrockPot reviews for reports of overheating, cracked inserts, and shattered lids.
- Expect mixed experiences with replacement parts and warranty support for older models.
- Product can save time and is easy to clean when functioning properly.
Negative Feedback / Risk Areas
- Recurring customer complaints about defective units, exploding or cracked crocks, and overheating.
- Poor customer service response, difficulty with refunds, exchanges, and replacement parts.
- Perceived high price level versus service and reliability.
Positive Feedback
When working, customers praise time savings, ease of cleaning, and usefulness for busy households; some service agents received positive mentions.
Media from reviews
Ione, Washington
Brand new doesn't even get a little warm
- - It was brand new; it was a Christmas gift.
- - I finally used it after living in a motorhome; it did not warm after four hours.
- - It was not cheap.
Husband bought one for me for christmas. It took a while for me to use it since we were waiting for our house to get finished and we were living in a motorhome.
I finally got excited to use it and pulled it out of the box and loaded it with my food and 4 hours later i go and check on it and it is not even slightly warm. I stuck my finger in and it is barely warm i didnt know what ot do so i left it for a few more hours and still the same. No dinner for us that night. My husband tried it again another day and same thing, Completely dissatisfied.
He said that when he bought it, it wasnt cheap either. Ridiculous!!!
Brand new and throwing in in the garbage. Dont buy!!!
User's recommendation: Dont buy this garbage, Waste of money.
Oshkosh, Wisconsin
Which replacement pot inside bowl should i buy
Efficient and gave good information and alternative places to find parts. Unfortunately no one has the part
Attendant was helpful. Looked up part number and gave me websites to find it.
Good job! He was pleasant, professional, and efficient.
Gasket on the lid.
I got the information I needed from the representative. Very helpful to me. I will pass on the information to other people.
User's recommendation: Good service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They have the worst customer service I've ever seen!
- - Crock pot leaked on first use due to a hairline crack; replacement arrived shattered due to poor packaging; they require a return with $28 shipping.
Company fixed the issue and I have been provided with apology. They sent another crock that was not broken. We are just waiting on the heating element to be shipped and everything is great!
There was a hairline crack in the crock pot. After she called them, they shipped a new one to her. However, they did this without knowing how the heating elements were, and it arrived poorly packaged and shattered, leaving glass everywhere.
She called them again and they wanted her to send it all back and pay $28 for shipping. It's been back and forth without any resolution.
Preferred solution: Either send the replacement or refund the amount so we can go elsewhere. I can't say the amount of money lost based on gas back and forth and the item and if she decides to pay to ship the whole thing back
User's recommendation: Replace the defective item and if you want the whole thing back then cover shipping. We've emailed pictures and followed all requests that have been asked. An almost 80 year old shouldn't be bothered with all of this and it's crazy I have to drive back and forth to help her with emails and everything to get this resolved!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need a latch top lid for my 7 quart crock pot
- - Replacement lid needed for 7-quart Crock-Pot.
- - Getting it from your company has been difficult, and I need to speak with someone to resolve.
One of the latches on the lid for my 7 quart Crock Pot broke, and I am needing a replacement lid. I have been trying to get a replacement, and know for a fact that getting a replacement lid for an older crockpot from another company was incredibly simple.
However, getting a replacement lid through your company has been difficult. I have tried calling, sent the proper code, and was hung up on.
I am NEEDING to speak with someone so that I can resolve this issue. Thank you for your prompt attention to this matter.
Deat Tayla Thank you for sharing your feedback. We understand your frustration and sincerely apologize for any difficulties you've encountered in resolving this matter.
Please contact us at 1-800-323-****. We are available from Monday - Friday, 9 AM - 5 PM Eastern Time, or visit our website https://***/contact. We are happy to assist you and work toward a resolution.
We appreciate your patience and look forward to hearing from you. Regards, CrockPot Consumer Service.
Murrells Inlet, South Carolina
Replacement part
I had a very excellent experience with customer service.
Jubilee, my customer service agent, was knowledgeable and extremely helpful.
User's recommendation: Call customer service with a good attitude…
Panteg, Wales
Crockpot SCV656B
- - About 18 months old, the Crock Pot has a large crack, while the cheaper Tesco model never had this issue.
I bought the above Croc Pot which is one of many, it's only about 18 Months old and has developed a large crack, I have never had this happen before and can't believe you can even put them in the oven. I use to buy a cheap Tesco one and never had any trouble but decided to go for a descent one the few times.
Winters, California
Customer service
Online chat to let them know the settings are incorrect on my crockpot. They wanted me to pay for an answer or solution to my problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct actually is faulty. I cooked a Boston butt& once it was cooked put it on low. Then it burned my meat on WARM
- - Wants a longer warranty and for the brand to stand behind its product.
- - The unit burned pork on the warm setting; warranty expired August 2024.
Give a longer warranty & stand behind their product
It shouldnt have burned my pork picnic on warm
The warranty just expired in August 2024, only one month pass the warranty. Food is too high as it is & for thus crock to burn my meat on warm is ludicrous
User's recommendation: Do not buy crock pot slow cookers
Parkersburg, West Virginia
Replacement part
I had a wonderful encounter with Jubilee customer service representative.
The insert in my Instant pot need replaced.
User's recommendation: Crockpot is an excellent company.
Disappointed. Crockpot is not old.
Customer service was plan and simple they no long make that replacement part. I'm thinking that I should find a replacement for the crockpot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShatteted lud while cooking
- - -Lid shattered, contaminating food and Crock-Pot after ~3 yrs.
- - -Lid replacement costs more than Crock-Pot.
- - -They want an explanation and others' issues.
I have a Mainstay Oval 6 Quart Crock-Pot. I was making my pork roast yesterday for New Year's.
I was in the living room when I heard this big loud noise. I walked into the kitchen and my lid had shattered everywhere, into my food and onto my Crock-Pot. I hesitate to buy a replacement lid for it because it costs more than what I paid for the Crock-Pot itself. Is there a reason this could have happened?
Has anyone else complained about this? It's a mainstay brand. I've only had it for about 3 years and I've never had any trouble with it until this incident.
I had to throw my food and everything away. Can you please get back to me?
User's recommendation: Dont really know coz don't know ow why it happened
Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience.
Your satisfaction is our top priority, and it saddens us to hear that we may have fell short of your expectations. To address your concerns and find a resolution, we encourage you to contact our Consumer Care Department directly at crockpotconsumercare@***.com.
Our team is dedicated to providing the support you need and ensuring that your experience with us improves. We appreciate your patience and look forward to the opportunity to make things right.
Alexandria, Kentucky
Insulting replacement
- - Paid almost $70 for a casserole crock pot.
- - Electronic pad failed after 2-3 uses.
- - Replacement was manual, cheap, and lacks a timer.
I had a casserole crock pot that I paid almost $70 for. After just a few uses (2 or 3) the electronic pad would not work.
I contacted customer service. They stated they are discontinued but said they would replace it with a manual. What I got was a cheap replacement (maybe retails for 14.99). Nonetheless in a color that went out of style 10 years ago.
Cannot use it while gone from house as it has no timer.
I guess the joke is on me. Never again buy a crock pot Will never again buy anything by crock pot.
style="background-color:
Palm Desert, California
Crock pot modelSCVC604
- - Crock pot flashes three lights and won’t heat.
- - I love it, use it a lot, and I’m asking about warranty to get it working again.
Hi. I am writing you because my crock pot is flashing the three lights.
And will not get hot. I love this crock pot and have used it so much and I clean it very well. Doesnt look like it has never been used.
Do you do any warranty on this ?
I greatly appreciate your response and would love it to be working again. Please let me know, thank you for your assistance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCrack in crock
- - Heard a loud popping while cooking beans.
- - Saw leakage and a crack across the side of the crockpot; I love my SCV800-13.
I was cooking beans like I always do. I heard a loud popping sound.
Then, after I finished, I saw leakage on the cooker and found a crack clear across the side. I'm not mad, just upset.
I love my crockpot SCV800-13. 120Vac 60Hz 370w.
User's recommendation: I love my crockpot!
Hi Alta, Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience.
Your satisfaction is our top priority, and it saddens us to hear that we may have fell short of your expectations. To address your concerns and find a resolution, we encourage you to contact our Consumer Care Department directly at https://***/support/contact-us. Our team is dedicated to providing the support you need and ensuring that your experience with us improves.
We appreciate your patience and look forward to the opportunity to make things right. CrockPot Consumer Care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Giessen, Hesse
Crockpot lid broke
I purchased a sage green crockpot with the clasp lid last fall. I've had it less than a year.
Model#CPSCVO60LL-TGT-122. It has only been used 6-7 times since then.
And I can't replace just the lid because it is the clasp portion. Kendra Howell
- Love them usually
- Clasp on this lid never had this before
Preferred solution: Full refund
About
, , , ,
Crock-Pot is an original slow-cooker. Crock-Pot is a well-known brand of household products. If you want to pamper your family with delicious and healthy meals without spending much time on cooking them, Crock-Pot is exactly what you need. Crock-Pot is a real innovation in the world of cooking. Millions of people all over the world have already made sure Crock-Pot is really a necessary device in every kitchen. Crock-Pot cookers have been a symbol of family gatherings, summer cookouts and parties since 1970. Many years of experience have made Crock-Pot really amazing kitchen helper. It doesn't matter whether you are cooking for a big family or only few people - Crock-Pot is exactly what you need!
CrockPot is ranked 406 out of 6081 in Appliances and Electronics category
Brands Related to CrockPot
Coleman
“Hello I recently purchased a ColemanB200r its been a gear mini bike. Unfortunately Ive come to the...“
Oster
“Bought an Oster "Ceramic Coated" pot with lid in February 2026. Used it exactly THREE TIMES to make...“
Sunbeam
“I want to share the fact that the toaster that I am currently using is from 1958, 68 years old. I have a...“
Mr Coffee
“Had two coffee makers from yall and they both just stopped working.l will never buy another one of yalls...“
Companies Similar to CrockPot
Hamilton Beach
“Im extremely disappointed with my [PERSON_NAME] Beach blender. After only two weeks of normal use, it...“
Select Brands
“Hi I bought a Toastmaster coffee make in June of 2021 and it is still under warranty since it hasn't...“
The Pioneer Woman
“I am very disappointed!!! Bought the crockpot just for the Saint Patrick's Day dinner. After cooking...“
Ninja Kitchen
“The pot is leaking water underneath. This was a new pot just sent to me because the last one had issues.“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience.
Your satisfaction is our top priority, and it saddens us to hear that we may have fell short of your expectations.
To address your concerns and find a resolution, we encourage you to contact our Consumer Care Department directly at: 800-323-**** Mon-Fri 9-5 EST https://***/support/contact-us Our team is dedicated to providing the support you need and ensuring that your experience with us improves. We appreciate your patience and look forward to the opportunity to make things right.